These policies govern all direct bookings with Prince Auto Group LLC, Charlotte, NC. Questions? Call or text (980) 285-3724 or email info@princeautogroup.net.
The primary renter must be at least 25 years of age at the time of booking and throughout the rental period. An authorized driver added to the rental must be at least 21 years of age and must independently satisfy all other license, verification, and approval requirements below.
Prince Auto Group may, at its sole discretion, decline to rent to, or decline to approve as an authorized driver, any individual regardless of age based on driving history, license status, or other risk factors identified during screening.
Every driver must present a valid, unexpired, government-issued driver's license in their own name at the time of booking or pickup. The name on the license must match the name on the payment method used for the rental. Discrepancies may result in rental refusal without refund of any non-refundable fees.
Prince Auto Group reserves the right to verify license validity and driving history through a third-party screening service prior to approving any rental; to decline or cancel any rental where a license appears altered, expired, suspended, revoked, or otherwise invalid; and to photograph or scan the license and retain a copy subject to our standard record-retention period.
Non-US licensed drivers must present an International Driving Permit accompanied by their valid foreign license.
Only the primary renter and any additional driver expressly listed and approved by Prince Auto Group in writing on the rental confirmation may operate the vehicle. Each authorized driver must independently meet the age and license requirements above.
Vehicles may not be used to transport persons or property for hire, including rideshare services such as Uber or Lyft, food-delivery or courier services, unlicensed livery, or shuttle services, unless expressly authorized in writing by Prince Auto Group. Vehicles may also not be used for towing or pushing any trailer, vehicle, or object; driver training; off-road driving, racing, contests, or performance testing; operation while under the influence of alcohol, controlled substances, or any impairing medication; carrying passengers or cargo in excess of the vehicle's manufacturer-rated capacity; subletting, re-renting, or transferring possession to any third party; transporting hazardous materials; transporting livestock, exotic animals, or other unsafe animals; modifying or installing equipment without prior written authorization; or any illegal purpose.
Violation immediately voids all insurance and damage protection, terminates the rental without refund, and authorizes Prince Auto Group to recover the vehicle immediately, including via remote technology or law enforcement assistance where applicable. Violation may also result in loss of future rental privileges.
Vehicles may be operated within Virginia, North Carolina, South Carolina, and Tennessee without prior approval. Operation outside those four states requires prior written approval from Prince Auto Group and must be expressly identified on the rental invoice or other written authorization.
Operation of the vehicle in Mexico, Canada, or any location outside the United States is strictly prohibited under all circumstances, and no approval may authorize such use. Operation in any area where required insurance coverage does not apply is likewise strictly prohibited.
Charlotte's proximity to the South Carolina state line makes cross-border travel common for CLT-area guests. SC is included in the standard permitted area at no additional charge.
Prince Auto Group accepts major credit cards including Visa, Mastercard, American Express, and Discover. Debit cards, cash, Zelle, Venmo, and other payment methods are not accepted for direct bookings.
You must maintain valid personal automobile insurance that applies to the rental and authorized operation of the vehicle throughout the rental period. At a minimum, that coverage must include:
You must provide satisfactory proof of coverage upon request. If you do not have, fail to maintain, or cannot provide satisfactory evidence of the required coverage, Prince Auto Group may decline to release the vehicle, terminate the rental, require immediate return of the vehicle, or obtain alternative coverage at your expense where permitted by law.
Prince Auto Group verifies, prior to the start of the rental period, whether your insurance satisfies these requirements and extends to the rental and authorized operation of the vehicle. We may use one or more third-party service providers to verify coverage, eligibility, and related information, and may contact your insurer, agent, or broker for this limited verification purpose.
If we determine that you do not carry the coverage required above, you must purchase applicable coverage through an independent third-party insurance provider made available by Prince Auto Group as a condition of the rental. Where you already carry the required coverage, optional supplemental coverage may still be offered and remains optional unless otherwise required by applicable law.
The purchase, issuance, administration, claims handling, cancellation, and interpretation of any such policy are solely between you and the third-party insurer, and are governed by that insurer's separate application, policy, disclosures, privacy notice, and terms. Prince Auto Group is not the insurer, agent, broker, or claims administrator for any coverage issued by a third-party insurer.
Insurance is not included in your rental rate. US residents should check whether their personal auto policy extends to rental vehicles. Non-US residents are required by law to carry insurance to drive in the United States.
The rental period begins at the date and time of vehicle pickup or delivery as stated on your rental confirmation (the "start time") and ends at the date and time the vehicle is returned to and accepted by Prince Auto Group (the "return time").
A minimum rental period of two (2) consecutive days applies to all bookings unless waived in writing by Prince Auto Group prior to or at the time of booking confirmation.
Prince Auto Group does not charge a delivery fee for vehicle delivery or pickup within its standard service area. If the vehicle is delivered to or picked up from Charlotte Douglas International Airport (CLT) using CLT's Express Preferred Parking, you are responsible for the actual parking charge incurred, up to a maximum of $28.00, which will be added to your rental invoice or final rental receipt.
The return time remains in full force and effect notwithstanding any pending or unresolved dispute, claim, or disagreement between the parties, unless Prince Auto Group expressly agrees otherwise in writing. No dispute excuses, delays, suspends, or extends your obligation to return the vehicle at the return time.
You may request to modify your reservation dates at no charge, provided the request is made at least 48 hours before the scheduled start time. If the modified dates result in a higher rental charge, you are responsible for the difference; if they result in a lower charge, we will credit or refund the difference. A modification made 48 or more hours before the start time resets the cancellation window to run from the newly scheduled start time. If we cannot accommodate the requested dates and the request was made 48 or more hours in advance, you are entitled to a full refund. Requests made less than 48 hours before the start time may be granted or denied at our sole discretion.
| Timing of Cancellation | Refund |
|---|---|
| More than 7 days before start time | 100% refund |
| 48 hours to 7 days before start time | 50% refund |
| Less than 48 hours before start time | No refund |
| No-show (no cancellation notice given) | No refund — full first-day charge retained |
To cancel a reservation, contact Prince Auto Group directly by phone, text, or email as early as possible. Cancellations must be confirmed in writing by Prince Auto Group to be valid.
In the event Prince Auto Group must cancel a reservation due to vehicle unavailability, mechanical issues, or circumstances outside our control, you will receive a full refund of all amounts paid. We will make reasonable efforts to offer a comparable alternative vehicle where available. Prince Auto Group is not liable for indirect costs such as alternative transportation or missed events resulting from a company-initiated cancellation.
No refund or credit is issued for vehicles returned before the scheduled return time, except at the sole discretion of Prince Auto Group or where required by applicable law.
Approved refunds are issued to the original payment method within 5–7 business days of approval. Refunds do not include any non-refundable booking or service fees disclosed at the time of booking.
Every rental includes a daily mileage allowance of 250 miles per rental day, prorated across the full rental period. A 3-day rental includes 750 total miles.
| Included Miles | Overage Rate |
|---|---|
| 250 miles per rental day | $0.30 per mile over allowance |
The number of miles driven is determined by subtracting the vehicle's odometer reading at the beginning of the rental from the reading when the vehicle is returned, excluding tenths of miles. The per-mile rate is then applied to the miles driven in excess of the allowance.
Mileage is recorded at pickup and return. Overage charges are calculated at return and charged to the payment method on file. Falsification of mileage records constitutes fraud and may result in additional charges and legal action.
Vehicles are provided with a full tank of fuel, and the starting fuel level is documented at pickup. You must return the vehicle with the same documented fuel level.
| Scenario | Charge |
|---|---|
| Returned below the documented fuel level | $8.00 per gallon for the fuel required to restore the starting level |
| Wrong fuel type used | Full cost of towing, draining, and repair — no cap |
No separate refueling service fee applies.
We recommend keeping your fuel receipt if you refill within approximately 10 miles of the return location. This protects you in the event of any fuel-level dispute at return.
Vehicles must be returned at the return time and location specified on your rental invoice. A grace period of 29 minutes applies before late fees begin to accrue.
| Late Time Frame | Charge |
|---|---|
| 0 – 29 minutes late | Grace period — no charge |
| 30 – 59 minutes late | $50 flat fee |
| 60 – 180 minutes late | $25 per hour, capped at the vehicle's daily rental rate |
| 181 minutes or more late | Full additional day at the daily rate |
| Unauthorized extension / no communication | Not permitted. The vehicle will be treated as unauthorized use; Prince Auto Group may report the vehicle stolen, apply the security deposit toward amounts properly due, and pursue recovery. |
Late fees are a reasonable pre-estimate of Prince Auto Group's anticipated administrative and lost-revenue costs from a delayed return and are not intended as a penalty.
You must notify Prince Auto Group in advance of any anticipated late return. We may, at our discretion, approve a short extension subject to vehicle availability and applicable extension fees. Unauthorized extensions are treated as unauthorized use of the vehicle and may result in the vehicle being reported stolen and the renter being held liable for recovery costs, in addition to late fees.
All Prince Auto Group vehicles are strictly non-smoking. This includes cigarettes, cigars, e-cigarettes, vaping devices, and cannabis in any form. Evidence of smoking — odor, ash, burns, or residue — will result in a mandatory deep-cleaning and deodorizing charge of $300, in addition to any repair costs for burns or stains.
Vehicles are expected to be returned in a reasonably clean condition. Standard light cleaning between trips is included in your rental rate.
If the vehicle is returned in an excessively dirty condition beyond ordinary use — including food, mud, spills, stains, or trash — an excessive-cleaning fee of $150 will be added to your final rental receipt. If the condition of the vehicle results in damage beyond what the excessive-cleaning fee covers, you are additionally responsible for the actual cost of repairing that damage.
Pets are permitted in Prince Auto Group vehicles under the following conditions:
Undisclosed pets may result in additional fees and may be treated as a policy violation at Prince Auto Group's discretion.
This policy does not apply to a legally recognized service or assistance animal accompanying a renter or authorized driver with a disability. No pet-cleaning fee applies to such an animal, though the renter remains responsible for any actual damage or excessive cleaning caused by the animal.
Call or text Prince Auto Group immediately at (980) 285-3724. Do not attempt unauthorized repairs. We will coordinate next steps including towing, a service call, or a vehicle exchange where available.
In the event of an accident, collision, theft, vandalism, or other loss involving the vehicle during the rental period, the renter is responsible for the applicable insurance deductible amount, regardless of fault, unless a third party is conclusively determined to be at fault and that party's insurer accepts liability. If damage repair costs are less than the deductible, the renter is responsible only for actual repair costs.
Prince Auto Group reserves the right to charge the renter the full cost of repair, diminished value, loss-of-use compensation for the period the vehicle is out of service, and administrative and claims-processing fees where the damage results from a violation of the driver requirements or usage restrictions in these policies, in which case standard deductible limits do not apply.
The renter is responsible for all tolls, parking citations, red-light or speed camera violations, and moving violations incurred during the rental period. An administrative processing fee of $25 per citation applies to any citation Prince Auto Group must process or forward on the renter's behalf, in addition to the fine or toll amount.
Prince Auto Group accepts Visa, Mastercard, American Express, and Discover credit cards. No other payment methods are accepted for direct bookings.
A security deposit of $200 per rental, regardless of vehicle, is authorized as a hold on your credit card at the time of booking or rental confirmation. The deposit is not a form of payment and may not be applied toward your rental charges.
The deposit may be applied toward unpaid rental fees, late fees, mileage overage charges, fuel replenishment, cleaning, smoking, or pet-violation fees, the applicable damage deductible for any accident, damage, loss, or theft occurring during the rental period regardless of fault, and tolls, citations, or impound and towing fees processed after return. Any unused portion is released within a standard post-return processing window. You authorize Prince Auto Group to charge the payment method on file for any amount owed in excess of the deposit.
If you lose or damage the keys or key fob, Prince Auto Group may charge you the actual cost of replacing and reprogramming them, plus the cost of delivering replacement keys or towing the vehicle to the nearest Prince Auto Group location. If you lock the keys or fob inside the vehicle and request assistance, you may be charged the cost of delivering replacement keys or towing the vehicle.
A late payment fee of $25, or the maximum amount permitted under applicable North Carolina law, whichever is less, may be applied to any balance that is not paid within 30 days of delivery of your final rental receipt. This is a flat administrative charge, not interest, and may be applied once per invoice for so long as the balance remains unpaid.
Your complete price breakdown — base rate, applicable taxes, and any selected extras — is presented in full before you confirm your reservation. No charges are collected until you have reviewed and agreed to the total amount and these rental terms.
No charge to check availability. Final pricing and rental terms are always shown before confirmation.
Prince Auto Group vehicles may be equipped with telematics, GPS, event-data-recording, onboard diagnostic, communications, remote-access, safety, or other vehicle data systems (collectively, "telematics systems"). By accepting the rental agreement, you acknowledge and consent to the activation and use of these systems during the rental period, to the extent permitted by applicable law.
Telematics systems may collect, transmit, and store information relating to the vehicle and its operation, including location, route and trip information, mileage, speed, fuel level, odometer readings, diagnostic and maintenance information, warning indicators, collision or impact data, towing or roadside-assistance events, and vehicle-entry or ignition events.
We may use, retain, and share telematics data with service providers, insurers, roadside-assistance providers, law-enforcement agencies, and governmental authorities as reasonably necessary to administer the rental; to locate, protect, recover, or repossess a lost, stolen, abandoned, overdue, or unlawfully retained vehicle; to provide roadside assistance or emergency response; to investigate accidents, damage, theft, misuse, fraud, or suspected policy violations; to verify compliance with geographic, return, and mileage restrictions; to process tolls and parking charges; to maintain and manage the fleet; and to comply with applicable law or lawful governmental requests.
Prince Auto Group will not use telematics data to impose charges, fines, or penalties except as expressly authorized by the rental agreement and permitted by applicable law.
You may not disable, interfere with, remove, damage, or attempt to circumvent any telematics system in the vehicle.
This section constitutes Prince Auto Group's disclosure of the presence and use of GPS and electronic monitoring devices in its rental vehicles for purposes of any jurisdiction imposing such disclosure requirements.
When you submit an availability request or complete a booking with Prince Auto Group, we collect the personal data and the non-personal data we need to process your reservation requests and to provide the services you request from us and for our operational uses in connection with such services, which may include:
We may collect certain personal data that constitutes sensitive data (as defined by applicable law) in some countries, such as data about health conditions or membership of a trade union. Depending upon applicable local law, we may be unable to process such sensitive data without your consent.
Prince Auto Group does not sell, rent, or share your personal information with third parties for marketing purposes. We do not store full payment card numbers — payment processing is handled securely by our payment processor.
Rental records, including driver information and trip details, are retained for a period consistent with North Carolina business record requirements and insurance policy terms.
For questions about how your information is used, contact Prince Auto Group at info@princeautogroup.net or (980) 285-3724.
Reach Shermaine Prince directly — not a call center.
(980) 285-3724 · info@princeautogroup.net
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